Return Policy

Thank you for choosing our branding and graphic design services, including product customization. We strive to provide you with the highest level of satisfaction and quality. However, we understand that there may be instances where you need to return a product or request a refund. This Return Policy outlines our guidelines for returns, exchanges, and refunds. Please read this policy carefully before making a purchase.

Eligibility for Returns:

Customized Products: Due to the personalized nature of custom products, we generally only accept returns or provide refunds if the product is defective or doesn’t match the approved design.

Non-Customized Products: For non-customized products, such as pre-designed items or stock graphics, we may accept returns within a specified timeframe, subject to the below conditions.

Conditions for Returns:

To be eligible for a return, the following needs must be met:

The product must be in its original condition and packaging.

The product must not have been used, altered, or damaged in any way.

All accompanying accessories, tags, and labels must be included.

The return request must be made within the specified timeframe.

Return Process:

If you believe your product is eligible for a return, please follow these steps:

Contact our customer support team within [X] days of receiving the product.

Provide your order details and a clear explanation of the reason for the return.

If applicable, provide supporting evidence, such as photographs showcasing defects or discrepancies.

Evaluation and Resolution:

Customized Products: Our team will carefully evaluate the issue with personalized products to determine if the error lies with our design or production. If it is our fault, we will take responsibility for the issue and offer a suitable resolution, such as reprinting or refunding the item.

Non-Customized Products: For non-customized products, we will assess the condition of the returned item. If it meets the return criteria, we will process the refund or exchange as requested.

Refunds and Exchanges:

Refunds will be issued in the original form of payment within seven business days upon approval of the return.

Exchanges for non-customized products may be offered for items of equal value. Additional charges may apply if the replacement item has a higher cost.

Shipping and handling fees are generally non-refundable unless the return is due to an error on our part.

Non-Returnable Items:

The following items are typically non-returnable:

Digital products, including design files and downloadable content.

Services already rendered or completed.

Modifications to the Return Policy:

We reserve the right to modify or update this Return Policy anytime. Any changes will be effective immediately upon posting the revised policy on our website.

Please contact our customer support team for questions or further assistance. We appreciate your understanding and cooperation in adhering to this Return Policy.